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Refund Policy

Last updated: August 29, 2026

This policy describes refund eligibility, cancellation procedures, and dispute resolution for payments processed through the Sellmeva platform.

1. Scope

This policy applies to platform order payments, auto-pay charges, and any subscription or platform fees charged by Sellmeva. End-consumer refunds on retailer storefronts (Shopify, WooCommerce) are governed by the retailer's own policies.

2. Platform Order Payments

When a retailer receives a store order, Sellmeva may automatically charge the retailer's saved payment method (Stripe) to fund the supplier fulfillment. These charges represent B2B wholesale transactions between platform users.

3. Refund Eligibility

Refunds may be issued in the following circumstances:

  • Duplicate charge: Verified duplicate payment for the same order
  • Order cancellation: Order cancelled before supplier fulfillment begins
  • Non-delivery: Supplier fails to ship within stated processing time and cannot fulfill
  • Significant product discrepancy: Product materially differs from listing (subject to dispute review)
  • Platform error: Technical error resulting in incorrect charge amount

4. Non-Refundable Items

  • Orders already shipped with valid tracking
  • Custom or made-to-order products clearly marked as non-returnable
  • Platform fees for successfully completed transactions
  • Charges resulting from retailer misconfiguration (wrong markup, duplicate imports)

5. How to Request a Refund

  1. Open a dispute in your Sellmeva dashboard within 14 days of order completion or expected delivery date
  2. Provide order ID, reason, and supporting evidence (photos, tracking, correspondence)
  3. Sellmeva will review and may mediate between supplier and retailer
  4. Approved refunds are processed via Stripe to the original payment method within 5–10 business days

6. Auto-Pay Cancellation

Retailers may disable auto-pay at any time in Settings. Disabling auto-pay does not affect charges for orders already processed. Outstanding orders must be paid manually or cancelled per platform workflow.

7. Supplier Payouts

Supplier payouts for fulfilled orders are subject to reversal if a valid refund is approved. Sellmeva may offset future payouts against refund obligations.

8. Chargebacks

Initiating a chargeback without first using the platform dispute process may result in account suspension. We will provide evidence to payment processors for legitimate transactions.

9. Contact

Refund requests: support@sellmeva.com
Include your order ID (SM-XXXXXX) in all correspondence.